Mac OS X 10.7 Lion Compatibility
AccountEdge Registration Error on Lion
Registration License File Gets Deleted on Lion
AccountEdge on Lion in US
AccountEdge Basic v1
Version 1, Release 15.1.1 of AccountEdge Basic is compatible with Mac OS X 10.7 with the following exception:
In order to process credit cards within AccountEdge Basic, you will need the latest update. This update is Build number 15.1.2. Without this update, you will receive the following error message: "The authorizer is not responding... ."
Customers running release 15.1.0 of AccountEdge Basic should
update to r15.1.1. Please read the following FAQ if you are running
15.1.0 and are migrating to Lion.
http://support.accountedge.com/kb/accountedge-basic/accountedge-bas...
AccountEdge and AccountEdge Network Edition 2011
The 2011 versions of AccountEdge are compatible with Mac OS X 10.7 with the following exception:
In order to process credit cards within AccountEdge and AccountEdge Network Edition, you will need the latest update. This update is Build number 15.0.9 (US) and 15.3.2 (Canada). Without this update, you will receive the following error message: "The authorizer is not responding... ."
AccountEdge and AccountEdge Network Edition 2010
The 2010 version of AccountEdge have not been fully tested with Mac
OS X 10.7. Acclivity tests and updates the latest shipping versions
of the software.
However, at this time the only known Lion issues are associated with credit card processing within the software. Processing of credit cards will not function with these versions and Mac OS X Lion. It is recommended that users on these versions either upgrade to the 2011 version of AccountEdge or refrain from upgrading to Lion.
2009 and Earlier Versions of AccountEdge
Versions 2009 and earlier of AccountEdge are not compatible with Mac OS X Lion. Some known issues:
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Credit card processing will not function with these older versions of AccountEdge.
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Online Activation and Confirmation will not function with Mac OS X Lion due to a change in the operating system. This older licensing model was replaced in the newer versions of AccountEdge after Acclivity acquired MYOB US, Inc. (ongoing file Confirmations are not required in the new model starting with v2010). You can continue to use the phone method of confirmation.
As we prepare to sunset these older versions of AccountEdge with that licensing model, it is strongly recommended that users upgrade to the current version of the software. Upgrading your company file is a simple process (the process has not changed from prior versions) and all of your data and forms will be migrated to the new version.
FirstEdge v1, v2 and v3
FirstEdge is not Mac OS X Lion compatible. Due to a change in the operating system, users will not be able to process credit cards or perform ongoing online Company FIle Confirmations. Although phone confirmations continue to operate, it is recommended that users upgrade to AccountEdge Basic.
AccountEdge Basic, which replaces FirstEdge, was recently released. Beyond the name change, an updated command center and new features, the software contains the same base functionality and your company file upgrades easily. In the next year, the FirstEdge product, including its licensing model, which was managed through the former parent company MYOB, will be sunset.
AccountEdge on Lion in Canada
AccountEdge and AccountEdge Network Edition 2011
The 2011 versions of AccountEdge are compatible with Mac OS X 10.7 with the following exception:
For those customers processing credit cards within AccountEdge, due to a framework that is no longer available in Lion, processing credit cards that are stored on the payments gateway (i.e., you have previously processed a payment for this card in the past) is not functional. You will receive the following error message: "The authorizer is not responding..." You can continue process cards by selecting New Card and re-entering the card number.
An update will be available within the next week to address this issue. If you are processing credit cards, we recommend that you delay migrating to Mac OS X 10.7, Lion until this update is available.
AccountEdge and AccountEdge Network Edition 2009 and 2010
The 2009 and 2010 versions of AccountEdge have not beeen fully tested with Mac OS X 10.7. Acclivity tests and updates the latest shipping versions of the software.
However, at this time the only known Lion issues are associated with credit card processing within the software. Processing of credit cards will not function with these versions and Mac OS X 10.7, Lion. It is recommended that users on these versions either upgrade to the 2011 version of AccountEdge or refrain from upgrading to Lion.
Earlier Versions of MYOB Software
Earlier versions of MYOB software including AccountEdge, Intuit Accounts, MYOB Accounting and Accounting Plus are not compatible with Mac OS X Lion and are no longer supported.
AccountEdge Registration on Lion
When attempting to register on a Lion, some users have received the following error message:
An error occurred during registration and the process could not be completed. The license file could not be saved. You need to be an administrator to register this software.
This error may be due to the permissions on folders. The resolution is here.
Registration License File Gets Deleted
Registration license file gets deleted when launching AccountEdge, and AccountEdge reverts back to Trial Mode
Some customers have reported, after successful registration, the registration license file gets deleted on subsequent launches of AccountEdge. As a result, AccountEdge reverts to Trial Mode, and re-registration is required.