Uninstalling and Reinstalling AccountEdge

Uninstalling and Reinstalling AccountEdge

Preserving Company File

Before uninstalling AccountEdge make sure you have your company data file is in a safe location that will not be affected by the uninstallation process. There is one folder of particular concern which will have content deleted from it.

Finding Your Company Files

  1. In your AccountEdge program, select the "Accounts" module.
  2. In the Accounts module click the "Company Data Auditor" button.
  3. At the top of the Company Data Auditor window that opens, your File Name will be listed. Make note of it.
  4. Slightly below that the File Location will be listed:
    • On a Macintosh click the little grey magnifying glass to the right to open a finder window at that location.
    • On a Windows click the file pathway that is underlined.
  5. Move your Company file and any other .MYO or .ZIP backup files you wish to keep to a safe temporary location such as on your desktop.
  • On Macintosh

    1. Click anywhere on your desktop so at the top left of your screen next to the Apple icon it says "Finder."
    2. At the top of your screen to the right of where it says "Finder" select the "Go" menu.
    3. From the Go drop down select "Applications."
    4. In the finder window that opens to your Applications folder, there should be an AccountEdge[Your Version] folder.
    5. Check in that folder and all subfolders within for any .MYO or .ZIP backup files you wish to keep to a safe and move them to a temporary location such as on your desktop.
  • On Windows (Win 7 and prior)

    1. At the bottom left of your screen select the Windows Flag Icon.
    2. In the Start menu that opens, select on the right side: "Computer."
    3. In the window that opens, select the C: drive.
    4. In the C: drive there should be an AccountEdge[Your Version] folder.
    5. Check in that folder and all subfolders within for any .MYO or .ZIP backup files you wish to keep to a safe and move them to a temporary location such as on your desktop.
  • On Windows 8

    1. At the bottom left of your screen right click the Windows Flag Icon.
    2. In the menu that opens select "File Explorer."
    3. In the "This PC" window that opens, select the C: drive.
    4. In the C: drive there should be an AccountEdge[Your Version]folder
    5. Check in that folder and all subfolders within for any .MYO or .ZIP backup files you wish to keep to a safe and move them to a temporary location such as on your desktop.

Once you've confirmed that these files are safe you can proceed to uninstalling the software.

Uninstalling AccountEdge

Uninstalling AccountEdge on Macintosh (Pro, Basic, and Network Edition)

AccountEdge creates a folder in your Applications folder on installation. This is where the program itself is stored. To uninstall AccountEdge we need to delete this folder.

  1. Click anywhere on your desktop so at the top left of your screen next to the Apple icon it says "Finder."
  2. At the top of your screen to the right of where it says "Finder" select the "Go" menu.
  3. From the Go drop down select "Applications."

  4. In the finder window that opens to your Applications folder, there should be an AccountEdge (your version) folder.
  5. Drag that folder to the trash or right click it and select "Move to Trash."
  6. This step only applies to Network Edition users - AccountEdge Pro and Basic user cans are done uninstalling and can continue to reinstalling the software.
    • In addition to above, to uninstall AccountEdge Network Edition you must also uninstall FileConnect by deleting the following .Plist system files. To remove (uninstall) and reinstall Fileconnect 2014:
      1. Verify FileConnect is not running:
        • At the top left of your screen click the little Apple icon.
        • Select System Preferences from that drop down.
        • Click the AccountEdge button in the bottom left of System Preferences.
        • If FileConnect is running "Press the Stop FileConnect" button to turn it off.
      2. With FileConnect off click anywhere on your desktop so at the top left of your screen next to the Apple icon it says "Finder."
      3. At the top of your screen to the right of where it says "Finder" select the "Go" menu.
      4. From the Go drop down select "Computer."
      5. In the finder window that opens to your Computer folder, you should see your Hard Drive (by default called Macintosh HD).
      6. After clicking into Macintosh HD (or Equivalent) open the Library folder and delete the following:
        • In the folder: /Library/Preferences, Delete the file: com.acclivity.fileconnect.plist
        • In the folder: /Library/PreferencePanes, Delete the file: AccountEdge.prefpane
        • In the folder: /Library/LaunchDaemons, Delete the file: com.acclivity.fileconnect.plist
        • In the folder: /Library/Application Support/Acclivity, delete FileConnect and FileConnectHelper

After this, AccountEdge Network Edition has been fully uninstalled.

Uninstalling AccountEdge on Windows (Pro and Basic) on Windows 7 and Prior

  1. At the bottom left of your screen select the Windows Flag Icon.
  2. In the Start menu that opens, select on the right side: "Control Panel."
    1, In the Control Panel window that opens, click on "Programs and Features."
  3. Under Programs and Features, Click your AccountEdge program once to highlight it.
  4. Click and confirm to uninstall your AccountEdge program, follow through the uninstall wizard.

This will delete most of the program's assets from the C:\AccountEdge folder; however the folder itself will not be deleted. To prevent conflict when reinstalling we need to rename that folder now.

  1. At the bottom left of your screen select the Windows Flag Icon.

  2. In the Start menu that opens, select on the right side: "Computer" ("My Computer" on Windows XP).
  3. In the window that opens, select the C: drive.
  4. In the C: drive there should be an AccountEdge[Your Version] folder. Rename this folder to OldAccountEdge[Your Version].

After this, AccountEdge for Windows has been fully uninstalled.

Uninstalling AccountEdge on Windows (Pro and Basic) on Windows 8

  1. At the bottom left of your screen right click the Windows Flag Icon.
  2. In the menu that opens select "Control Panel."

  3. In the Control Panel window that opens, click on "Programs and Features."
  4. Under Programs and Features, Click your AccountEdge program once to highlight it.
  5. Click and confirm to uninstall your AccountEdge program, follow through the uninstall wizard.

This will delete most of the program's assets from the C:\AccountEdge folder; however the folder itself will not be deleted. To prevent conflict when reinstalling we need to rename that folder now.

  1. At the bottom left of your screen right click the Windows Flag Icon.
  2. In the menu that opens select "File Explorer."

  3. In the "This PC" window that opens, select the C: drive.
  4. In the C: drive there should be an AccountEdge[Your Version] folder. Rename this folder to OldAccountEdge[Your version].

After this, AccountEdge for Windows has been fully uninstalled.

Reinstalling AccountEdge

Reinstalling on Macintosh

If you still have your AccountEdge installer you run it and follow the steps in the Install Wizard. If you no longer have or know where your AccountEdge installer is you can either:

  • Log in to your AccountEdge account to re-download the file by clicking here. You can choose to download your software once logged in.
  • Or alternatively, contact our Email Support to request a new copy be sent to you by clicking here. You will receive a response to your request within 24-48 business hours and will be emailed a link to download the installer.

Once the installer is downloaded you can find it in your downloads folder:

  1. Click anywhere on your desktop so at the top left of your screen next to the Apple icon it says "Finder."
  2. At the top of your screen to the right of where it says "Finder" select the "Go" menu.
  3. From the Go drop down select "Downloads."
  4. In the finder window that opens to your Downloads folder, there should be an AccountEdge[Your Version].dmg file.
  5. Double click that .dmg file to launch the Install Wizard and proceed with the installation.

Reinstalling on Windows

If you still have your AccountEdge installer, run it and follow the steps in the Install Wizard. If you no longer have or know where your AccountEdge installer is you can either:

  • Log in to your AccountEdge account to re-download the file by clicking here. You can choose to download your software once logged in.
  • Or alternatively, contact our Email Support to request a new copy be sent to you by clicking here. You will receive a response to your request within 24-48 business hours and will be emailed a link to download the installer.

Once the installer is downloaded you can find it in your downloads folder:

  1. Regardless of your browser hold down Control (Ctrl) on your keyboard and press the J key to open your browser downloads window.
  2. From there you can double click on the AccountEdge_Pro_Win.exe installer file or click run depending on the browser.
  3. That will launch the Install Wizard follow its instructions to proceed with the installation.