Delete (not Reverse) Payment

Background
How to Delete a Payment (if you use the "Prepare Bank Deposit" feature)
How to Delete a Payment (if you do not use the "Prepare Bank Deposit" feature)
How to Delete an Open Invoice

Background

To be able to delete a transaction you first need to delete anything that was attached to it. For instance, if you need to delete a payment, you need to delete and bank deposits attached. If you need to delete a sale, you need to delete any payments attached. This support article explains how to manage this.

How to Delete a Payment (if you use the "Prepare Bank Deposit" feature)

  1. Verify that you have the ability to change (delete) transactions. Choose "Setup" from the menu bar at the top of the screen.
  2. Choose "Preferences" from the dropdown menu.
  3. Click the "Security" tab on the far right.
  4. Make sure the "Transactions CAN'T be changed; they must be reversed" box is unchecked. Click okay.
  5. Click on the "Banking" command center button.
  6. Click the "Transaction Journal" button.
  7. Click on the "Receipts" tab.
  8. Put in an appropriate date range to find the bank deposit the payment you want to delete was included on.
  9. Click on the arrow next to the bank deposit.
  10. Choose "Edit" from the top menu bar and choose "Delete Bank Deposit"
  11. Find the payment that you want to delete in the Receipts section of the Transaction Journal.
  12. Click on the arrow next to the payment.
  13. Choose "Edit" form the top menu bar and choose "Delete Payment"

This will have deleted the customer payment leaving you with an open invoice. You can deal with this as you wish (delete it, leave it open, write it off as bad debt). The rest of the transactions which were included on the bank deposit (if there were any) will be back in undeposited funds, waiting to be re-deposited.

How to Delete a Payment (if you do not use the "Prepare Bank Deposit" feature)

  1. Verify that you have the ability to change (delete) transactions. Choose "Setup" from the menu bar at the top of the screen.
  2. Choose "Preferences" from the dropdown menu.
  3. Click the "Security" tab on the far right.
  4. Make sure the "Transactions CAN'T be changed; they must be reversed" box is unchecked. Click okay.
  5. Click on the "Banking" command center button.
  6. Click the "Transaction Journal" button.
  7. Click on the "Receipts" tab.
  8. Put in an appropriate date range to find the the payment you want to delete.
  9. Click the arrow next to the payment.
  10. Choose "Edit" from the top menu bar and choose "Delete Payment"

This will have deleted the customer payment leaving you with an open invoice. You can deal with this as you wish (delete it, leave it open, write it off as bad debt).

How to Delete an Open Invoice

  1. Verify that you have the ability to change (delete) transactions. Choose "Setup" from the menu bar at the top of the screen.
  2. Choose "Preferences" from the dropdown menu.
  3. Click the "Security" tab on the far right.
  4. Make sure the "Transactions CAN'T be changed; they must be reversed" box is unchecked. Click okay.
  5. Click on the "Sales" command center button.
  6. Click on the "Sales Register" button.
  7. Click on the "Open Invoices" tab.
  8. Put in an appropriate date ranger to find the open invoice.
  9. Click on the arrow next to the sale.
  10. Choose "Edit" from the top menu bar and choose "Delete Sale"