Registration

Background
Frequently Asked Registration Questions
Where Can I Find My Serial Number?
Helpful Registration Troubleshooting Articles

Background

In AccountEdge 2010 and later (US) and 2009 and later for Canadian versions, you will be asked to register your software upon initial installation. To register your AccountEdge, you will need your Serial Number. If you just purchased and are new to AccountEdge, you will have received your Serial Number in an email message. If you are upgrading from an older version, you will continue to use your current Serial Number.

Frequently Asked Registration Questions

Why do I need to register my software?

The registration process protects your software license against misuse while informing us of who the legal owner of the software is through a seamless notification process.

I've Owned AccountEdge for Years - Why Does It Say My Trial Version Has Expired?

Upon first installing AccountEdge we require registration. That means if you meet any of the following conditions, you will be asked to register the software:

  • You install AccountEdge on a new computer
  • You have computer work done (ie: you get a new harddrive or motherboard) that makes the software believe this is a new machine
  • You install a newer version of AccountEdge (ie: you had registered 2012 and purchased 2016 - now 2016 has to be registered)
  • You have software on your machine that resets your Machine ID
  • You deactivated the software on your machine

How do I register my AccountEdge?

  • Windows:
    • Launch AccountEdge and get to the Welcome to AccountEdge screen
    • Choose Help from the menu bar at the top of the screen
    • Choose Registration from the dropdown
    • Fill in the entire form (omit special characters like the # sign - except for the @ symbol in your email address)
    • Click Register at the bottom of the window
  • Mac:
    • Launch AccountEdge and get to the Welcome to AccountEdge screen
    • Choose AccountEdge (or AccountEdge Network Edition) from the menu bar at the top of the screen
    • Choose Registration from the dropdown
    • Fill in the entire form (omit special characters like the # sign - except for the @ symbol in your email address)
    • Click Register at the bottom of the window

Is my company information secure during online registration?

The online registration only registers your serial number and company information with our database insuring that software piracy cannot occur. Your company and contact information remains secure.

When do I need to register my software?

You have 30 days from the installation date to register your software.

What happens if I don't register my software within the 30 day period?

You will not be able to access your company file until you have registered your software.

How do I register my software if I do't have an internet connection?

If you do not have an internet connection needed to register your software, please contact Customer Service for assistance by calling 800.322.6962 (Monday-Friday 9 AM - 8 PM Eastern) or send us an email.

After I registered my software, I received a confirmation window that showed a Machine ID number. What is this number used for?

The Machine ID number is a unique number to identify computer that the software is now registered to.

What is the Deactivate button used for?

When the registration of your software is successful, the software license is also registered to the computer the software is installed on. If you wish to change the computer, you must deactivate the registration of the software on the existing computer to enable you to install and register the software on another computer.

Where is my serial number?

When you originally purchased AccountEdge, you received an email with your registration information. If you kept this email, you can refer to it for your serial number. Additionally, if you purchased the upgrade as a download, you will have received an email with a link to the download, which again lists your serial number.

Depending on the version of AccountEdge (Premier Accounting), the 12-digit serial number may be stored in the Company File, or in the AccountEdge license file.

Old MYOB customer numbers had two letters and 5 digits (e.g., AB12345). We can no longer validate these numbers.

Serial Number Locations

AccountEdge / Premier Accounting US Pre-2010 Located in the Company FIle. Available through Setup > Company Information
AccountEdge Pro US 2010 and later Mac Click on AccountEdge > Registration (upper left-hand corner of screen)
AccountEdge Pro US 2010 and later Windows Click Help > Registration (top of screen)
AccountEdge Canada 2009 and later Mac Click on AccountEdge > Registration (upper left-hand corner of screen)
AccountEdge Pro Canada 2010 and later Windows Click Help > Registration (top of screen)
AccountEdge Basic Mac Click AccountEdge Basic > Registration (upper left-hand corner of screen)
AccountEdge Basic Windows Click Help > Registration (top of screen)

If you've already established a customer login (My Account) on the accountedge.com website, you can log in to review your customer information, which includes your product serial number(s). Your customer login is available by clicking on the login link at the top of the accountedge.com web page.

If you are having a problem establishing your login, or cannot log in, please contact Customer Care at 800.322.6962 (Monday-Friday 9 AM - 8 PM Eastern) or send us an email.

Helpful Registration Troubleshooting Articles