Can't Open Company File Old

Symptom / Problem Possible Cause
User Already Logged In System crashed and user id is locked
User didn't exit AccountEdge normally
Cannot Open Company File / Can't Open Company File System crashed and user id is locked
Another User has file open in single user mode
Permissions on file or folder inadequate
Company File Opens with Optimization Assistant
Shortcut or Alias is corrupt
Another application is holding lock files
Unable To Open File, File May Be Locked Or In Use, Or Access Privileges May Be Incorrect Permissions on file or folder inadequate
Another User has file open in single user mode
System crashed and there are lingering lock files
File name too long
Path to file too long
Cannot Backup, Can't Backup, Can't Edit Payroll Categories, File Is Being Used By Another Application Another applications holding lock files
Cannot Backup, Can't Backup, Unable to Backup, Cannot Restore, Can't Restore, Unable to Restore (Windows) Backup / Restore not functional on WIndows
No More Than 10 Data Files (10 Company Files) in Any Folder May Be Opened at One Time Too many Lock Files
Error -230 5116:0:0 (when attempting to Optimize a company file) Too many Lock Files
Max Number of Clients have accessed the file, Any further request would be denied (when attempting to open a company file with AENE) Too many Lock Files
DM error -225-5116-0-0 (when attempting to Optimize a company file) Too many Lock Files
Inadequate Privileges
Company File Opens With Optimizer Company File Opens With Optimizer

Another user has file open in single user mode


Verify other users have company file open in multi-user mode. Have them log out and log in again to verify this.


System crashed and user id is locked (lingering lock files)


Verify no one has the company file open. Search the hard drive for, and delete the Lock*.flk and Access*.flk files. Be sure no one is currently logged into the company file before deleting the lock files. Empty the Trash once you have deleted these files. If the problem persists, reboot the machine.


Permissions on file or folder inadequate


The file or folder that your company file is in has inadequate privileges. All company files must have FULL ACCESS or READ/WRITE permissions. Folders where company files reside must have FULL ACCESS or READ/WRITE permissions.


Long File Name


Unable to open file; file may be locked or in use, or access privileges may be incorrect.


Verify the name of the company file is as short as possible. By default, AccountEdge names the file based on the company name. This often isn't necessary. And, if the file name is too long, you'll receive this message.


Path Too Long


If the path to the company file is too long, AccountEdge will generate this message. The path to a file is the list of folders needed to be opened when trying to access the file.


Another application is holding lock files


Another application is keeping lock files open in the folder where the company file is located. These applications include Microsoft Security Essentials, Syncplicity, SugarSync, etc. In order to monitor files for malware, or share files between machines and the cloud, these applications need to keep the files open. As a result, these applications keep the AccountEdge lock files open, and since the lock files are open, AccountEdge detects the company file is in use.


There are potentially several solutions. One is to remove the applications such as Microsoft Security Essentials, Syncplicity, and SugarSync, etc. Alternatively, it may be possible to place the AccountEdge company file in a folder that is not monitored or shared by these applications. Set correctly, these applications will have no knowledge of AccountEdge company files and lock files. Consult the support documention of the application to determine how to configure it correctly. Also, some of these applications can be configured to ignore files with certain extensions. In that case, those applications can be configured to ignore files with a .myo (AccountEdge company files) and .flk (AccountEdge lock files) extensions. Again, consult the application support documentation for properly configure for this.


For more information check:
Microsoft Security Essentials
Syncplicity
SugarSync


Too many Lock Files


Users may receive this message when attempting to open a company data file. This message indicates there are 10 lock files in the folder where the AccountEdge company file resides, and only 10 lock files can be created in any one folder.


When users open and close company data files, AccountEdge tracks user IDs and other information in files with a .flk extension. These files are called lock files. The lock files are created when a company file is opened, and removed when a company file is closed.


The 10, possibly lingering, lock files must be deleted manually. The procedure is to verify all users have closed all company files, and exited AccountEdge. Then open the folder where the company file resides, and remove all files named Lock0001.flk through Lock0010.flk, and AccessXX.flk. After removing the files, empty the trash. Sometimes a reboot of the machine may be necessary to complete this last step.


Once the lock files are removed and the trash is emptied, users will be able to relaunch AccountEdge and open company files. Regular processing such as Optimization can be done as well.


Inadequate Privileges


This error can occur when users are not signed on to the computer system with Administrator privileges. In order to Optimize a company file, users need read and write access to the folder where the company file resides.


Shortcut or Alias is corrupt


The shortcut or alias being used to open the company file is not correctly referencing the company file. Perhaps the company file was moved, or the remote resource (disk, folder, etc.) is unavailable. Verify the shortcut or alias is correctly referencing the file, and the resource is available.


Company File Opens with Optimization Assistant


The attributes of the company file are set to have it open with the optimization assistant. Open the Profile or Get Info, and change the Open With to the correct version of AccountEdge.


User didn't exit AccountEdge normally


A user did not exit AccountEdge normally. Rather than quitting the AccountEdge, the user shut the machine off, or allowed the machine to sleep, disruppting the network connection. As a result, the lock file with user information, was not removed.


Verify no one has the company file open. Search the hard drive for, and delete the Lock*.flk and Access*.flk files. Be sure no one is currently logged into the company file before deleting the lock files. Empty the Trash once you have deleted these files. If the problem persists, reboot the machine.


Company File Opens With Optimizer


Occasionally on the Mac, when users attempt to open a company file by double-clicking on the file, the AccountEdge file Optimizer will attempt to open the file, rather than AccountEdge itself. To resolve this anomaly, use Get Info on the company file to set the Open with to indicate AccountEdge instead of the Optimizer.

  1. Click once on the company file to highlight it
  2. Select Get Info from the File menu at the top of the screen
  3. In the Get Info window, if the Open with: information isn't displayed, click the triangle to its left to display it
  4. In the drop down menu, select AccountEdge as the program to open the file with

Hidden Files and Folders – Windows Tip


Problem Terms: Company file missing from backup, datafile missing, bad backup, restore backup, can't find company file, don't see company file


Windows has built into its operating system the ability to hide files from the view of users. Every so often a user may accidentally hide the AccountEdge company file, which then excludes it from the AccountEdge backup. In order to resolve this issue, the file would need to be marked as not hidden. The steps below can be used to show hidden files and folders, and set the company file as not hidden so it can be backed up.


Windows XP


To show hidden files and folders:

  1. Open a Windows Explorer window. (e.g., Click Start > My Computer)
  2. Select the Tools drop down menu and choose Folder Options
  3. Navigate to the View tab and select the box for Show Hidden Files and Folders

To make the file visible again:

  1. Navigate to the folder where the file is stored
  2. Right click the file and choose Properties
  3. Under the General tab, uncheck the box at the bottom named Hidden
  4. Revert the setting to not show hidden files and folders

The company file will now be included in the AccountEdge backup file.


Windows Vista/Windows 7/Windows 8


To show hidden files and folders:

  1. Open a Windows Explorer window. (e.g., Click Start > Computer)
  2. Select the Organize drop down and choose Folder and Search Options
  3. Navigate to the View tab and select the box for Show Hidden Files, Folders and Drives

To get the file visible again:

  1. Navigate to where the file is stored
  2. Right click the file and choose Properties
  3. Under the General tab, uncheck the box at the bottom named Hidden
  4. Revert the setting to not show hidden files and folders

The company file will now be included in the AccountEdge backup file.