Returned Items

When a customer returns items previously purchased, you can return the items to inventory and create the customer's credit in a few easy steps.

• From the Sales Command Center, select Enter Sales..
• Make sure you have an Item Invoice selected. If not, click on 'Layout' at the bottom of the invoice input screen and select Item.
• Enter the customer's name and enter the number of items being returned, using a negative number in the 'Ship' column. When you enter the item number, the 'Total' column will show a negative amount. This represents the amount of credit you will be giving the customer.
• When you record this negative sale (or Credit Memo), the item is returned to inventory, and your customer has a credit recorded to their account.

If you wish to issue a refund to the customer, select the Returns and Credits tab in the Sales Register. Highlight the credit and click the 'Pay Refund' button. Alternatively, you can apply this credit to another sale for the same customer.