Mac OS X 10.5 Email Configurations Issues

Missing Attachments on Emails Sent From AccountEdge

Since the Mac 10.5.8 security updates, customers running Mac OS 10.5.8 have had trouble emailing from AccountEdge 2011 and previous versions. There were no changes made to AccountEdge, and it seems as if the security updates have caused some instability in Mac Mail emailing.

We found accounts that have signatures attached to them are not allowing multiple invoices to be sent out of AccountEdge. This happens only on 10.5.8 (Power PC or Intel) with the latest security updates. If users turn off signatures, then the invoices send without a problem.

The only work around that we know of right now is to turn off the signatures and send those invoices.

Missing Body Message

When sending invoices, purchase orders, statements, etc. via email, the personalized message to be included in the body of the email may be left off. The PDF of the invoice is attached but the personal message is not included in the body of the email. This has been affecting certain Mac Mail configurations on Intel based Macs running OS X 10.5. This has not affected all customers.

This is due to a known issue with Apple's Mac OS X Mail. Until this is resolved by Apple, a work around would be to setup the email account as a different type (POP, IMAP, Exchange, etc.) and use this account for sending emails from AccountEdge or FirstEdge. AccountEdge will use which ever email account is active at the time of sending. For example, when in Mail, if you click on a specific email accounts inbox, AccountEdge will send using that account. If you are previewing an email received in Mail, AccountEdge will use whichever account that email was received from to send its email.

Sending to Multiple Email Addresses

In Mac OS X 10.5.x, a defect was introduced in Mac Mail that prevented AccountEdge from sending an email to multiple email addresses separated by a comma when sending directly from a transaction window, a report window or from the Card File. This issue has not yet been addressed in OS X 10.5 or 10.6. If you are using Mac Mail, you can use the Print/Email Invoices function which will allow you to send to multiple addresses separated by a comma.