Voiding Payments That Were Applied in AccountEdge Connect (Formerly AccountEdge Cloud)

If you need to void a payment for a sale that was created in AccountEdge Desktop and then synced to AccountEdge Connect and paid in AccountEdge Connect - the voiding of the payment needs to be done in AccountEdge Desktop.

So, after the sale has been paid in AccountEdge Connect, the payment then needs to be synced to Desktop and voided there.

This only applies to sales that were originally created in AccountEdge Desktop. Any sale that started in AccountEdge Connect can have the payment voided in AccountEdge Connect.