PtoP.rsrc Error

22 February 2012

Some customers have received an error when attempting to upgrade their FirstEdge company file(s) to AccountEdge Basic. The message reads: Unable to locate PtoP.rsrc.

What causes the error:
This is a resource file of the Upgrade Assistant. This error usually occurs because

• The Upgrade Assistant is in the wrong location, or
• You do not have the correct file and folder permissions to access the resource file.

You can attempt to resolve the issue on your Mac by Duplicating (Cmd-D) AccountEdge Basic in the /Applications folder. Then use the duplicate version of AccountEdge Basic. The functional capability will be exactly the same.

If the problem isn't resolved:

• Verify the Upgrade Assistant has the necessary file:
  • Verify AccountEdge is in the /Applications folder, and its folder is correctly named
  • Verify the location of the Upgrade Assistant. It should be in the AccountEdge folder, or in the AccountEdge Resources folder
  • In the AccountEdge folder, Control-click (or right-click) on the Upgrade Assiatant, and select Show Package Contents
  • Navigate to the Contents/Resources folder
  • Confirm existence of PtoP.rsrc
• Verify the name of the hard drive is Macintosh HD; if problem persists and the name is not Macintosh HD, change name (using Get Info) to Macintosh HD

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