Can't login or link with my device
Margaret
via web
I have set up my drop box and devices. I received the activation link in my email and have tried to sync the devices. It keeps telling me that the device name is not found in AccountEdge, which is inaccurate according to the my dropbox account. I have tried over the last two days and still cannot link to dropbox. Any suggestions?
2 Posted by James on 04 Apr, 2011 04:56 PM
Margaret,
Is your company file a new file with no data? Have you tried to setup the Widgets company file (by going to Explore on the main AccountEdge splash screen) and linking that to DropBox?
3 Posted by Margaret Stiles on 05 Apr, 2011 01:40 AM
>
> If you are talking about my company file meaning my whole AccountEdge acct, no it has data on it. Otherwise, i'm not sure what you are talking about. Sorry I'm new at this! And I haven't tried to set up the Widgets company file. Not sure what the splash screen is. I followed the directions that were on the video.
4 Posted by James on 07 Apr, 2011 02:06 PM
I was talking about your AccountEdge data. Lets try setting it up again. Which browsers are you using and are you on mac or Windows.
5 Posted by Margaret Stiles on 07 Apr, 2011 03:20 PM
I'm using Safari on my MacBook