Time Tracker Account Login
Dave
via web
Set up Time Tracker Admin Account 2/8, to date I have not been able to login. Tried setting up another account using the same e-mail as previously, which reports that the e-mail is in use. Double-checked password and then checked it again. Any insight would be appreciated.
2 Posted by Todd on 16 Feb, 2011 05:06 PM
Hi Dave,
Thanks for your time on the phone, I emailed you some instructions, hopefully they will help us triage your issue and get you setup and using Time Tracker.
Todd at Acclivity
3 Posted by Todd on 16 Feb, 2011 06:25 PM
Hi Dave,
Good to hear you're all setup, thanks for your email, and your time.
Todd at Acclivity
4 Posted by John Green on 23 Feb, 2011 02:44 PM
Everything appears to be synced between my dropbox and accountedge but when I attempt to log in I am not recognized. I have used both the initial signin email and dropbox email with neither working. I have also entered both email addresses in the area to retrieve password and neither is shown as being recognized. When I go through the initial signup process, it show that the email address is already registered.
Support Staff 5 Posted by Simon on 23 Feb, 2011 07:33 PM
There are two different webpages that you will need to keep track of, which both looks very similar.. You could be logging in to perhaps an employee page and not the Admin Page.
There are two pages that I have included below. The first is the Admin Page which is used for setting up your employee's accounts. The second is the Employee Page that allows your employees to log in and track their time.
Admin Page:
https://timetracker.accountedge.com/admin
Employee Page:
https://timetracker.accountedge.com/
Make sure that you are using the correct email and password for the proper page.
6 Posted by John Green on 23 Feb, 2011 07:49 PM
It seems to be working although I cannot add employees online and appear to have limited choices in data input. Thanks.
J.
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Support Staff 7 Posted by Simon on 24 Feb, 2011 05:23 PM
Now that you are in the Admin Page of Time Tracker do you see your list of employees on the left.
If you don't then you may not have set up your employees in your Company File.
8 Posted by Chasity on 28 Feb, 2011 05:42 PM
Why can't I login to the admin page? Also it tells me that Account edge cannot locate the device, which I know is accurate.
Support Staff 9 Posted by Simon on 28 Feb, 2011 10:16 PM
The first thing is what do you have set up on your Desktop. Do you have a Device setup for Time Tracker?
10 Posted by starwoodcb on 02 Mar, 2011 06:42 PM
The device gets set up in Account Edge and I have tried setting up and syncing several different devices.
-----Original Message-----
From: Simon <***@tenderapp.com>
To: starwoodcb <***@aol.com>
Sent: Mon, Feb 28, 2011 12:17 pm
Subject: Re: Time Tracker Account Login [Time Tracker]