International characters not adequately supported
Etienne Gauthier
via web
In our accountedge DB we have many employes, clients, activities and Jobs record that contain accents in its name or description. Right now all accents is replace by random characters on the Time Tracker web interface, which render the Time Tracker web interface hard to deploy to our end users.
2 Posted by Todd on 20 Oct, 2011 06:04 PM
Hi Etienne,
We'll look into this and work with our developers to see what can be done, thanks for the heads up....
Todd at Acclivity
3 Posted by Todd on 25 Oct, 2011 02:09 PM
Hi Etienne,
Our developers found and fixed the issue that resulted in what you were seeing - please refresh your lists and let us know if this fixes it on your end....
Thanks
Todd @ Acclivity
4 Posted by Etienne Gauthier on 25 Oct, 2011 03:43 PM
Thank you a lot for your quick intervention.
I'm glad to see a great improvement on the user interface, everything looks good now, the activities and jobs listing are fixes. But I still have some minor issue in the Admin UI where employes names looks OK in the list but appear wrong in the title once selected (see attached screenshot). Since it is only in the Admin side it's more manageable for me.
5 Posted by Todd on 01 Nov, 2011 02:32 PM
Hi Etienne,
Give it one more try, check the name in the title when you select that card....
Thanks
Todd @ Acclivity
6 Posted by Etienne Gauthier on 17 Nov, 2011 04:49 PM
Thank you once again for your support, I've been busy lately so I've not going back on the Timetracker ever since this morning.
The characters issue is still there, and appear to have a regression since 2 weeks ago, now every "é" is wrongfully replaced by "ã". I've attached some screenshots.
7 Posted by Todd on 17 Nov, 2011 05:36 PM
Hi Etienne,
Ahh, one step forward, one step back ;-)
I've spoken to our developers about this, seems we fixed 'part' of this, but clearly there is more to it...Let me have them do some more research, will let you know what they find out.
Todd @ Acclivity
8 Posted by Todd on 18 Nov, 2011 02:18 PM
Hi Etienne,
Our developers reported finding an errant line of code that we think is responsible for this, please have another look and let us know....
Todd @ Acclivity
9 Posted by Etienne Gauthier on 18 Nov, 2011 04:07 PM
Hi Tod,
I've check and everything look good now, thank you so much.
E.
10 Posted by Todd on 18 Nov, 2011 04:39 PM
Love hearing that. Thanks for your help.
Todd @ Acclivity