Font Issues
Paul
via web
We upgraded to AccountEdge 2010 and are having issues with custom forms and fonts displaying and printing properly. In short they default to Verdana. I have rebuilt the forms numerous times and made sure that all fields are specified with the intended font. The result is a form that looks like crap.
I run a design studio, so it's important to me that we look good especially when invoices are presented. Previous versions of AE for the Mac were fine but this new one seems to have serious issues with custom forms.
Has anyone else experienced the same thing, and were you able to resolve it?
2 Posted by Andy on 24 Sep, 2010 10:55 PM
Paul,
Mine work perfectly fine, now you said that you customize them and change the fonts around, although are you doing it to the form or your default fonts?
I would just set the defaults to what you like so you can easily select use default each time this issue occurs. Defaults are under your file menu
3 Posted by Paul Howell on 24 Sep, 2010 11:07 PM
Andy, I've tried it both ways on more than one occasion and have save multiple "test" versions to make sure I wasn't corrupting a file. I've tried customizing the form (with different font weights) and have also tried changing the default font. I've been an Acct Edge user for some time and am familiar with how the forms work, yet I am still having the issue with our house font—Corpid.
4 Posted by Mr. Green on 25 Sep, 2010 12:38 AM
Dear Paul,
You mentioned that you upgraded from an older version of AccountEdge. Are you not able to upgrade your old Customized Forms?
-Mr. Green
5 Posted by Terry on 09 Feb, 2011 10:51 PM
Paul,
We're having a similar problem with AccountEdge 2011. The Company Name field in our custom activity statement doesn't hold the Arial Black font that we want. It changes to Arial Italic.
6 Posted by Paul on 09 Feb, 2011 11:25 PM
Terry,
Here's what I've surmised to date. We're using typefaces with non-lining numerals and it seems AE2011 doesn't play well with them. It either doesn't render them or cuts them off. In most instances they are OpenType fonts which also seem to throw AE for a loop.
If you are running on a PC it may be a system issue — you may have initiated an update that makes Arial Black not render correctly. Office 2007 on our PC laptop in the studio renders Arial Black as Arial Black Italic. We did some research and that is a system issue caused by a Service Pack 3 update. We have found a fix for that if it occurs on your end. See the following link if it applies to you: http://icrontic.com/forum/showthread.php?t=71801
As for the Open Type issues on the OSX platform I've pretty much abandoned hope of using the exact typefaces we'd like to use. Hopefully they can get that squared away at some point.
Hope this helps.
7 Posted by Terry Imar on 11 Feb, 2011 01:58 PM
Paul,
Thanks very much for the quick reply. I'm using a Win 7 PC, so the SP3 fix
doesn't apply. It looks like I'll have to work around the problem.
Terry
8 Posted by jeanne on 07 Nov, 2011 10:42 PM
Even though I have changed the default font under File > Default Fonts, I'm still seeing Palatino everywhere.
This is of particular interest on the automatically-generated paystubs or second and third parts of a computer laser check. Also, it would be great to be able to modify those forms, but they seem to be automatically generated, as well.
Support Staff 9 Posted by Jamie on 08 Nov, 2011 06:20 PM
Jeanne
These can be modified. In order to do so, go to Setup > Customize Forms > Checks. You will want to choose the check for you wish to modify and then double click on one of the fields. In the window that comes up, you will be able to modify the font being used for this field.
10 Posted by jeanne on 09 Nov, 2011 02:08 AM
The font for the actual check itself is changeable, but for the stubs below
it...whatever AccountEdge decides to put down there, I can't find out how
to customize that content or the fonts that go with them.
For example, for paychecks, it prints pay stubs. For regular checks, it
lists the accounts and amounts.
I can sort of "overlay" or add something in the customize forms section,
but it does not actually SHOW the content that AccountEdge will be using.
Thank you so much for your help with all these things — I am really loving
the program, even though there are little things I'm trying to figure out.
The program is very powerful and a great choice for Mac users. I will
recommend it to others, especially because of this discussion forum and the
software staff's monitoring of it.
Support Staff 11 Posted by Jamie on 09 Nov, 2011 08:10 PM
Jeanne
When on customize forms > checks, you will see a layout drop down at the top. Depending on what check you are printing you will get a different stub. You will want to choose the different layout and then you will see the stub for that layout appear on your screen.
Also in regards to the staff monitoring it, it's ideally suppose to be a user forum where users help users. I myself have been able to log in and assist others when I can obtain time to do so. So I wouldn't rely that I will constantly be monitoring it. I do try my best though.
12 Posted by jeanne on 09 Nov, 2011 09:50 PM
You're doing a great job!
Thanks--this helps. One thing users should note is you have to make the page size bigger to see the rest of the stubs.
Support Staff 13 Posted by Jamie on 11 Nov, 2011 03:49 PM
Jeanne
It sounds to me like you may have selected the laser 3 up check. The software will only print where the white area is. So if you would have started with a laser inkjet check you wouldn't have had to modify the page size.