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Can't Register new software

Beth Wilson

21 Jan, 2012 01:13 AM via web

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I just purchased my own version of AccountEdge after trying a downloaded version on the internet. I loaded it on my computer and when I went to register my copy, it tells me it cannot do so. It needs an Administrator password. When I launch the program, it still tells me I have only a trial version and need to register within 30 days. HELP! I did purchase the real version (for $299) and it's not letting me access things like the most current tax tables without registering. What do I need to do?

1. Support Staff 2 Posted by Michelle on 21 Jan, 2012 01:35 AM

   

   Hi Beth:

   Sorry that you're having a problem - that message is typically encountered when trying to register the program on OS X 10.7 Lion. Here's a link to an FAQ that explains how to resolve this particular issue:

   http://support.accountedge.com/kb/most-popular/mac-os-x-107-lion-co...

   It can also sometime be a permissions issue - there's a link towards the bottom of the FAQ that links to a permissions issue FAQ.

   Regards
   Michelle

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2. Michelle closed this discussion on 21 Jan, 2012 01:35 AM.

3. BETH WILSON re-opened this discussion on 21 Jan, 2012 01:58 AM

4. 3 Posted by BETH WILSON on 21 Jan, 2012 01:58 AM

   

   Thanks, that seemed to work!

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