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Upgrading from FirstEdge to AccountEdge Pro for Mac

Mike Tittel's Avatar

Mike Tittel

01 Sep, 2011 08:14 PM via web

I'm a current FirstEdge user. Is it possible to upgrade from FirstEdge to AccountEdge Pro for Mac?

  1. Support Staff 2 Posted by Michelle on 01 Sep, 2011 09:26 PM

    Michelle's Avatar

    Hi Mike:

    You certainly can upgrade to AE Pro. The upgrade price is $159.00. You just need to install the AE Pro program on your Mac. If you're looking to "upgrade" your FirstEdge file, just try to open it with AE Pro and you'll get a message to the effect that it's not a current version file and asks if you would like to upgrade. If you follow the prompts it will walk you through the process which makes a file in AE Pro and automatically imports all your FirstEdge data into it. AE Pro is Lion compatible.

    Regards
    Michele

  2. 3 Posted by Mike Tittel Photography on 07 Sep, 2011 02:44 PM

    Mike Tittel Photography's Avatar

    Hi Michelle. I'm working with Mike to upgrade but when I log on it shows the upgrade price as $199.00. Was the $159 you stated in your e-mail below correct or am I having issues with your site?

    Mike


    MIKE TITTEL
    Mike Tittel Photography
     
    801.560.6136
    WWW.MIKETITTEL.COM

  3. Support Staff 4 Posted by Michelle on 07 Sep, 2011 03:21 PM

    Michelle's Avatar

    Hi Mike:

    The $199 price may be from an earlier trip to the site (the upgrade price was changed with the launch of AE Basic) - the cart drops a cookie on your computer. If you delete the cookie - you should be able to login and see the updated $159 price - or you can call Customer Service at 800-322-6962 and we can take the order over the phone. Whichever is easier.

    Regards
    Michelle

  4. 5 Posted by Laurel on 18 Dec, 2011 03:46 AM

    Laurel's Avatar

    Is FirstEdge being phased out with the company being acquired by Acclivity? I was looking to see if my version is compatible with Lion before upgrading to Lion. I found little about FirstEdge to answer my question.
    Laurel

  5. Support Staff 6 Posted by Michelle on 18 Dec, 2011 03:53 AM

    Michelle's Avatar

    Hi Laurel:

    FirstEdge has been replaced in the product family by AE Basic - here's a link to the product page -

    http://accountedge.com/mac/basic/

    AE Basic will allow you to "upgrade" your FirstEdge company file and is Lion compatible.

    Regards
    Michelle

  6. 7 Posted by Laurel Lemarie on 18 Dec, 2011 04:12 AM

    Laurel Lemarie's Avatar

    Is the upgrade free? It says $99 cost.
    Laurel

  7. Support Staff 8 Posted by Michelle on 18 Dec, 2011 05:42 PM

    Michelle's Avatar

    Hi Laurel:

    No the upgrade is not free. If you call Customer Service at 800-322-6962 Monday through Friday - you would be charged the "upgrade" price of $79. The price needs to be manually adjusted so the purchase cannot be made online.

    Regards
    Michelle

  8. 9 Posted by Laurel Lemarie on 18 Dec, 2011 07:15 PM

    Laurel Lemarie's Avatar

    Thanks - will do

    Sent from my iPhone

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