AccountEdge Mobile won't accept numbers
Jill Roberts
via web
I just installed the mobile app on my iPad and was doing a test transaction by trying to enter a bank debit transaction purchase. I am not sure what I am doing wrong but when I enter the amount of the transaction, it shows up like this: (null)37.20 in all number sections. I am unable to save the transaction because I get the error "Expense cannot have out of balance. Please adjust the total amount allocated and total amount paid". The total amount allocated and total amount paid both look like this: (null)37.20. I must have some setting wrong somewhere. Any assistance would be appreciated.
Support Staff 2 Posted by Jamie on 16 Aug, 2011 01:59 PM
Jill
Is it possible to take an image of the screen and show me how it looks when you receive this error?
If not, could you provide steps on what you did in order for me to see if it gives me the same issue on my device?
3 Posted by Jill Roberts on 16 Aug, 2011 02:32 PM
Well.....I just tried to duplicate it and it's working now. The only
thing I can think of is that I had just installed it and had AccountEdge
open on my computer at the same time. I just entered the same transaction
and it worked.
I guess--Problem Solved for now!
Support Staff 4 Posted by Jamie on 16 Aug, 2011 03:31 PM
Okay well glad to hear that, let me know if you encounter any other issues.